Privacy policy

SNOWPOINT COLLECTIBLES, ABN 55688990123, trading as AREA ZERO GAMES, operates this website. This policy explains what personal information we collect, why, and what we do with it.

What we collect

When you place an order: your name, email address, delivery address, billing address and phone number. Your payment card details go directly to our payment provider — we never see or store your full card number.

When you browse: your IP address, browser and device type, the pages you view and how you arrived at our site. This is collected through cookies and analytics tools.

When you subscribe: your email address, and your name if you give it.

When you contact us: whatever you include in your message.

Why we collect it

To process, fulfil and deliver your orders
To contact you about your order
To handle returns, refunds and warranty claims
To detect and prevent fraud
To meet our tax and record-keeping obligations
To send you marketing, if you have opted in
To understand how our site is used and improve it

Who we share it with

We share your information only where we need to:

Shopify, which hosts this store and processes your order data
Our payment provider, to take payment and screen for fraud
Australia Post, to deliver your order
Analytics and advertising platforms (Google, Meta), where you have consented to those cookies
Our accountant and professional advisers, where required
Law enforcement or regulators, where we are legally required to

We do not sell your personal information.

Some of these providers store data outside Australia, including in the United States. By using this site you consent to that transfer.

Marketing

We only send marketing emails to people who have opted in. Every marketing email has an unsubscribe link, and unsubscribing takes effect immediately. Unsubscribing from marketing does not stop transactional emails about orders you have placed.

Cookies

We use cookies to keep your cart working, to remember your preferences, and to measure site performance. You can block or delete cookies in your browser, but parts of the site may stop working properly if you do.

How long we keep it

We keep order and transaction records for at least 7 years, as required by Australian tax law. Marketing contacts are kept until you unsubscribe. Analytics data is retained according to the retention settings of the platform concerned.

Security

We use industry-standard measures to protect your information, including encrypted connections and access controls. No system is completely secure, and we cannot guarantee absolute security.

Your choices

You can ask us to:

Tell you what personal information we hold about you
Correct anything that is wrong
Delete your information, where we are not required to keep it

Email support@azgames.com.au and we will respond within 30 days.

Complaints

If you are unhappy with how we have handled your personal information, contact us first at support@azgames.com.au. If we cannot resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.