Shipping policy
Where we ship
We ship Australia-wide. We do not currently ship internationally.
Dispatch times
In-stock orders are dispatched within 2 business days of payment clearing. Orders placed on weekends or public holidays are processed the next business day.
Preorder items are dispatched after the product's release date. See our Cancellations policy for full details.
If your order contains both in-stock and preorder items, the entire order ships together once the preorder item is available, unless you contact us to arrange separate shipment (additional postage applies).
Shipping methods and cost
We ship with Australia Post. All orders are sent with tracking, and you will receive a tracking number by email when your order is dispatched.
Postage is charged at a flat rate based on the total weight of your order. It is the same price to any address in Australia — metropolitan, regional or remote. Two options are offered at checkout:
- Standard — Australia Post Parcel Post, 3–6 business days
- Express — Australia Post Express Post, 1–3 business days
The exact amount is calculated from the contents of your cart and shown at checkout before you pay.
Orders of $500 or more receive free standard shipping. Express delivery remains available on those orders at the rate shown at checkout.
Large orders may be sent as more than one parcel. Where that happens you are charged once, at the rate shown at checkout, and you will receive a tracking number for each parcel.
Signature on delivery
Orders valued at $1,000 or more require a signature on delivery. This protects both of us against parcels going missing, and we do not offer an option to waive it on high-value orders.
For orders under $1,000, signature on delivery is available on request — contact us before your order is dispatched.
Delivery timeframes
Australia Post delivery estimates are indicative, not guaranteed. Regional and remote deliveries take longer, and delivery networks slow down around Christmas and major sale periods.
Risk and responsibility
We are responsible for your order until it is delivered to the address you provided at checkout. If a parcel is lost or damaged in transit before delivery, contact us and we will resolve it with Australia Post and either replace the item or refund you.
Once Australia Post records the parcel as delivered to your nominated address, responsibility passes to you. We are not able to compensate for parcels that are stolen or go missing after delivery has occurred.
If you have an Authority to Leave (Safe Drop) instruction on your Australia Post account or MyPost profile, parcels may be left unattended at your address. Where you have chosen that setting, you accept the risk of leaving parcels unattended.
Nothing in this section limits your rights under the Australian Consumer Law. If your order does not arrive within a reasonable time, you are entitled to a remedy regardless of anything stated here — contact us and we will sort it out.
Incorrect addresses
Please check your delivery address carefully at checkout. If you give us an incorrect or incomplete address and the parcel is returned to us, we will re-send it once you pay the additional postage. If the parcel is lost because the address was wrong, we cannot refund or replace it.
Something wrong with your delivery?
Email support@azgames.com.au with your order number as soon as possible. For damage in transit, please include photos of the packaging and the item — this is what Australia Post requires for a claim, and it makes resolving things much faster.