Cancellation policy

What this policy covers

This policy explains when you can cancel an order placed with us, and sets out the full terms that apply to preorders.

We do not offer subscriptions, recurring deliveries, payment plans, deposits or try-before-you-buy. Every order on this website is paid in full at checkout.

Cancelling an in-stock order

You may cancel an in-stock order at any time before it is dispatched, for a full refund including any shipping you paid. Email support@azgames.com.au with your order number as soon as possible.

Once your order has been dispatched it cannot be cancelled, and our Refund and Returns Policy applies instead.

What a preorder is

A preorder reserves a unit of an upcoming product for you before it is released. Placing a preorder does not mean we hold that stock today — it means we have allocated one to you from our incoming supply.

Preorder items are clearly marked as preorders on the product page and in your cart.

Preorder payment

Preorders are paid in full at the time of order. We do not take deposits, part-payments or instalments, and we do not store your card to charge later.

Payment secures your allocation. Preorder allocations are limited and are filled in the order they are received.

Release dates and delivery estimates

The release date shown on a preorder product page is the manufacturer's or distributor's advertised date at the time of listing. It is an estimate, not a promise.

Release dates for trading card product change regularly. Manufacturers delay sets, distributors receive stock late, and shipping is disrupted. We will dispatch your preorder as soon as we physically receive stock, typically within 2 business days of it arriving with us.

We will email you if a release date moves by more than 14 days.

Cancelling a preorder

You may cancel your preorder at any time before it is dispatched, for a full refund of everything you have paid, including shipping.

No reason needed, no restocking fee, no time limit. Email support@azgames.com.au with your order number.

Once your order has been dispatched it is no longer a preorder, and our Refund and Returns Policy applies.

If we cannot supply your preorder

Occasionally an allocation is cut, or a product is cancelled or changed by the manufacturer. If we cannot supply your preorder we will contact you and refund you in full. We will always tell you as soon as we know.

We will not substitute a different product for the one you ordered without asking you first.

Price changes after you order

The price you pay is the price at the time you place your preorder. If the market price rises before release, we will not ask you for more. If it falls, we will not refund the difference — but you can cancel for a full refund at any time before dispatch.

Orders containing both preorder and in-stock items

If your order contains preorder and in-stock items, the whole order ships together once the preorder item arrives. If you want the in-stock items sooner, contact us and we will split the order — additional postage applies to the second parcel.

You can also cancel just the preorder portion of a mixed order before dispatch, and we will ship the rest.

If we cancel your order

We may refuse or cancel an order in the circumstances set out in our Terms of Service — including pricing errors, stock we cannot obtain, suspected fraud, and orders that breach a stated purchase limit. If we cancel an order you have paid for, we refund you in full.

How refunds are processed

Approved refunds are issued to your original payment method. Once we process a refund, your bank or card issuer usually takes 3–10 business days to make the funds available. That timing is on their side, not ours.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If we fail to supply within a reasonable time, you are entitled to a refund regardless of anything stated here.